|
  |
|
|
Be a STAR in Your Next Job Interview
The STAR technique shows you how to respond to any type of interview question by explaining the Situation or Task, the Action, and the Results. Below are how-to steps that will help deliver the types of answers that interviewers are seeking. Anyone can be a STAR in a job interview - - no matter the interview type. Step One
Let's say that the interviewer would like you to explain how you solved a problem in the workplace. In response to the interview question, you should begin by describing the Situation or Task you faced. Provide a brief description of the situation: "One of my customers was unhappy with our XYZ widgets." Step Two
After describing the situation, then explain what specific Action steps you took to solve the problem or task. Provide one or two key action steps you took to handle the situation: "I contacted the customer directly and requested feedback. I authorized a refund or future discounts to this particular customer." Step Three
At this step, be prepared to detail the successful results you were able to achieve based on the actions undertaken. It's always a good idea to quantify your results (percentages, numbers, etc.) "As a result of the refund and discount, the customer increased their orders by 25%." Step Four
Then explain how you will be able to achieve similar results within the interviewer's company: "I understand that your company values customer satisfaction, and I believe that I have the necessary skills to succeed in your company. The situation that I just described provides a good picture of my customer service capabilities."
The 4th step describes how the steps you've taken in your previous job will lead to success at the interviewer's company. The steps may be interchangeable - - you describe step 4 (the results) prior to step 1 (the situation), however, the key is to be able to list specific results that were gained. Interviewers are looking for RESULTS, not just generalities ("I'm good with clients because I enjoy talking to others"). The STAR technique helps you logically explain why you're the best candidate for the job.
|
|
 |
|
No reactions yet.
Please login or sign up to rate this intel.
Please login or sign up to add a comment.
The copyright for this content entitled "Be a STAR in Your Next Job Interview" has been specified by the contributor as:
All Rights Reserved
This content may not be copied, distributed or adapted by anyone under any circumstances.
|
|
May, 2012
2008
January, February, March, April, May, June, July, August, September, October, November, December
2009
January, February, March, April, May, June, July, August, September, October, November, December
2010
January, February, March, April, May, June, July, August, September, October, November, December
2011
January, February, March, April, May, June, July, August, September, October, November, December
2012
January, February, March, April, May
|
|
Not a member yet?
Qondio is a powerful network for making it online. If you have a website to
promote, we can help.
Sign up and get in on the action.
|
|
Welcome to Qondio! Discover the awesome power this network can deliver by going to our About page. Or you could skip straight to the Sign Up form.
|
|
